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Cloud Contact Centre for Horizon

Simplify customer engagement with Gamma’s Horizon Contact solution. The Contact Centre built for your business.

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Get it right first time with Horizon Contact

Horizon Contact is a cloud-based customer engagement platform that simplifies and enhances customer communication. Perfect for organisations who want to make it easier for customers to engage with them, Horizon Contact provides an easy to use, self-service feature set, for small to medium businesses.

  • Access anytime, anywhere

    Horizon Contact is cloud-based and as such Agents can log into any device and work anytime, anywhere. Because Horizon Contact uses WebRTC, agents can have the same user experience wherever they have internet access.

  • CRM integration

    Horizon Contact has a fully integrated CRM solution, allowing you to manage all customer interactions within a single consolidated database. Also offering integration with Salesforce, Microsoft Dynamics and Zendesk.

  • Extensive reporting

    Complete with a comprehensive reporting tool that enables multiple reports to be created across all channels.

  • Guaranteed Service Availability

    Gamma have built an architecture that will deliver at least a 99.99% uptime SLA. Built across four Gamma data centres, the distributed architecture means loss of any single site won’t impact the ability to service customers.

  • Built with Horizon for small Businesses

    Cloud-based contact centre solution designed to work in conjunction with Horizon and Collaborate - Affordable, easy-to-use, self-service feature set for SME businesses.

Finally, a high quality contact centre solution for SME's

Effortlessly manage teams, track performance metrics, and scale your operations with an enterprise grade experience tool that's built with your business in mind.

The contact centre built for Horizon

Horizon Contact has been designed specifically to work in conjunction with Horizon and Collaborate, providing a conjoined experience and shared feature set for all users. Offering a rich customer contact experience for voice email and webchat interactions.

Horizon Contact is compatible with a broad range of handsets and supports WebRTC to enable the use of soft phones. This allows users to work from anywhere on any device, with only the need to access a supported browser.

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Lady sat with laptop during a group meeting

Clear, concise, and consistent user experience

Agents can view all the queues that they have been given access to view. Agents can take calls via a Horizon handset or via a softphone using the Horizon Contact portal.
The Supervisor user has full agent functionality but can manage all agent users. Within the Horizon Contact Portal, the Supervisor’s main screen shows live data for both the queues and the agents that they manage.
Horizon Contact is managed using its own web interface, which provides information and management control to authenticated operations users. The Administrator Portal part of the interface allows users who are logged in at the Administrator level to customise their Contact Centre features and functionality.
Wallboards can easily be constructed to show powerful live data from the minute an agent starts to handle a call, email or webchat.

Consistent quality omnichannel solution

Horizon Contact supports inbound and outbound voice calls, webchat, email and outbound SMS, enabling a highly personalised customer experience. It's designed to give agents a master view of customer communication across all channels, so they can ensure a seamless experience.

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Man and lady smiling during a meeting with laptop on table

Flexible licenses to suit you

Administrator licences can be applied to any Horizon user. They can manage back end functionality, such as queues and interaction flow design, but cannot receive calls or manage agents.
Agents can view all the queues that they have been given access to view. They can also set their status and indicate if they are available to handle new inbound requests.
The Supervisor user has full Agent functionality but can also manage all agent users.

Horizon Contact gives you access to enterprise grade features.

A cloud-based contact centre solution designed to be affordable and easy-to-use with a self-service feature set for SME businesses.

True omnichannel, including voice, email & webchat.

Advanced queue management & skills based routing.

Management analytics, wallboards and live reporting.

Award winning, 24/7, UK based support teams.

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ISO27001 certification and use of Tier 1 data centres.

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Instant Business Continuity and Disaster Recovery built in.

Connected agent applications, integrations and tools

Guaranteed uptime of 99.999% & industry leading SLA's.

Frequently Asked Questions About Horizon Contact

How quickly can a Horizon Contact Centre be set up?

Is Horizon Contact a reliable contact centre solution?

Can I prioritise calls and emails to my best performing agents?

Do I need to purchase additional hardware or software?

What communication channels does Horizon Contact Support?

How is Horizon Contact integrated with Horizon and are there any inbound call charges like other cloud platforms ?

How will this technology improve my customers experience?

Will Cloud Contact Centre help with productivity and efficiency?