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Public Sector

Protect budgets, secure resources, increase functionality.

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Gamma’s suite of solutions, perfectly suited for the public sector

As budgets shrink and demands rise, public sector organisations are under pressure to deliver critical services required by the public, with less resource. It’s now more important than ever for these organisations to provide a seamless experience for both employees and citizens. Gamma is in a prime position to deliver these solutions, and ensure that staff can operate more efficiently at a much lower cost. Our products are designed to support organisations in their move to cloud-based services, helping to enable hybrid working, remove the burden of on-site legacy equipment, and future-proof operations. There’s a good reason why over 2000 public sector organisations trust Gamma as their chosen communications partner.

  • Agile working

    Give employees the ability to work from anywhere, which enables flexibility and enhances productivity.

  • Contact system integration

    Seamlessly integrate Gamma’s products into your communications infrastructure to give agents and citizens a greater experience.

  • Removing the burden of legacy

    Helping organisations to fully adopt a cloud-first strategy and reduce costs by moving away from an ownership to a consumption model.

  • Dependable and robust network

    With reliability built into its core, our network has 99.999% availability ensuring we keep your workforce productive.

  • Future-proof

    Our network is owned by us which means we can be agile enough to grow with your needs.

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See how Gamma’s innovative technology and people can support your sector

We support local government in overcoming critical challenges by delivering customised solutions that drive efficiency, enhance service delivery, and ensure security and compliance. Our technology helps streamline operations, optimise resources, and enable flexible working, empowering councils to better serve their communities.

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We support central government address key challenges with tailored solutions that drive efficiency, enhance public services, and ensure secure, compliant operations. Our tools streamline workflows, reduce costs, and support a flexible workforce to meet growing demands.

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We help healthcare organisations achieve their goals with tailored solutions that enhance patient satisfaction, support a mobile workforce, improve efficiency, and ensure secure, reliable communication.

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We help higher education institutions address key challenges with tailored solutions that enhance efficiency, improve the student experience, and optimise resources, enabling better outcomes for staff and students.

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We support housing associations in tackling key challenges with tailored solutions that streamline operations, enhance tenant services, and optimise resources, helping to deliver better outcomes for both staff and residents.

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BRANDS THAT TRUST GAMMA

“It really helped us future-proof and delivered a quick time to value. We knew we were in the right hands.”

“It really helped us future-proof and delivered a quick time to value. We knew we were in the right hands.”

“It really helped us future-proof and delivered a quick time to value. We knew we were in the right hands.”

Prepare for the PSTN switch off

Are you ready for the biggest change impacting the public sector? We’re all familiar with the copper wire telephone network. Having been patented by Alexander Graham Bell in 1876, it’s kept business communications going for years. But that’s all about to change…

In January 2027, the Public Switched Telephone Network (PSTN) will be switched off by BT Openreach, meaning that everyone, including businesses and organisations, will have to find alternatives to PSTN-based services and find new ways to communicate.

The alternative? Voice over Internet Protocol (VoIP), a solution that transmits voice calls over an internet connection.

Why should the public sector switch to VoIP?

In 2013, the UK government adopted a ‘Cloud First’ policy, which urged organisations in the public sector to evaluate cloud-based solutions before any other solution. As the government works hard to digitally transform the public sector, cloud-based VoIP systems are standing by to make this a reality.

VoIP is far more cost-effective compared to traditional phone lines. They are easy to scale, meaning that its capabilities grow as your organisation expands, while seamlessly enabling the widespread adoption of hybrid and remote working models. The versatility of VoIP solutions means that users can multitask, increasing the daily efficiency and productivity of employees.

Let Gamma help your organisation to embrace the future of telephony by replacing your landline with VoIP before PSTN is switched off in January 2027.

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Industry association

Gamma is a proud member of the following public sector associations.

Fundamental communications technology, these are the foundational building blocks of communications.

Popular features
  • PSTN connectivity
  • Fixed and mobile data

Products, platforms and apps that can deliver voice, video and chat across any device to connect an organisation.

Popular features
  • Unified communications
  • Collaboration & file sharing
  • Microsoft Teams enablement

Products and services to deliver best-in-class customer experience, whether you're a small business or large enterprise.

Popular features
  • Cloud contact centres
  • Omni-channel customer service
  • Enterprise-grade solutions

Services, processes and investments that protect, react and secure customer communications.

Popular features
  • Fully managed cyber security
  • SOC, SIEM, MVM solutions
  • Microsoft & Tenable

Bespoke communications solutions tailored to your specific needs, designed specifically for the enterprise and public sector.

Popular features
  • Fully managed services
  • Leverage best of breed
  • Accredited & compliant

Tools and processes designed for our partners to make providing Gamma services to end customers a straightforward experience.

Popular features
  • APIs & integrations
  • Automated processes
  • Professional services

Case Studies

We’ve helped a number of public sector organisations, including the below.

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Social Value

Gamma is dedicated to protecting the interests and values of all internal and external stakeholders, while providing our employees an environment in which they can thrive and grow. Social aspects are an integral part of Gamma’s ESG strategy, and our overarching goal to promote long-term sustainability and achieve long-term success. By upholiding these values in mind, we believe this vision can become a reality. These values include:

  • COVID-19 Recovery

    Dedicated from the outset in protecting businesses from the economic strains of the pandemic by introducing two robust packages. Gamma Support Package Designed to assist partners and their end-customers, as well as find new ways to secure new business, including 30-day rolling contracts for all of Gamma’s UC solutions. Recovery Package Providing tools to address the changing needs of businesses, create new opportunities, and support them in case end-customers were met with economic hardships.

  • Environmental Protection

    Carbon Neutral Pledged in 2006 to become a CarbonNeutral® business, with energy and carbon emissions data assessed by Nature Capital Partners in line with the Carbon Neutral Protocol. ‘Offset projects’ Include the Acre Amazonians Rainforest Conservation Project, means that for every tonne of net CO2 emitted by Gamma, a tonne of CO2 is reduced elsewhere in the world. Carbon net-zero by 2042 Committed to becoming carbon net-zero by 2042, with a reduction plan being produced using guidelines set by the Science Based Target initiative (SBTi).

  • Skills and Training

    Education programme Includes being a formal partner with Speakers for Schools to deliver STEM insights to pupils in North-West England. Apprenticeship opportunities Multiple departments, such as IT and Sales, with a good track record for offering full-time work to apprentices. Technology Graduate Programme Graduates are offerred the chance to enhance their skills by working on projects and giving them precious first-hand experience. New starters Comprehensive training for new starters with 1-2-1 coaching/mentoring over 12-18 months, with internally curated programmes giving employees training on Gamma products and services.

  • Staff wellbeing

    Internal wellbeing programme Launched in April 2020 to promote happiness, health and productivity through resources, support, and guidance. Mental Health First Aiders 12 dedicated qualified Mental Health First Aiders that support internal Mental Health First Aid Programme, with employees having access to a free and confidential Employee Assistance Programme. Flexible working Opportunities for flexible working to achieve healthy work-life balance. Cost-of-living support Providing support during the cost-of-living crisis, including one off allowance to support increased cost of living.

  • Reducing the disability employment gap and workforce inequality

    Disability Confident Committed Employer Committed to building an inclusive working culture, as demonstrated by being a Disability Confident Committed Employer. ENEI member Member of Employers Network for Equality and Inclusion (ENEI), which uses Talent Inclusion & Diversity Evaluation tool to track progress. Supporting disabled peoples in the workplace Dedicated towards addressing issues affecting the representation of disabled peoples in the workplace, including treating employees with dignity and pledging on the Armed Forces Covenant to share job opportunities on armed forces job boards. Public sector equality Supports public sector customers in fulfilling public sector equality duty under S149 of the Equality Act 2010.

Frameworks and Procurement routes

Gamma is proud to be a compliant service provider with a reputation of being easy to do business with. Your digital transformation is in safe hands, and our products are easy to procure through a variety of frameworks, including:

  • Crown Commercial Services – Network Services 3 (RM6116)
  • Crown Commercial Services – Mobile Voice and Data (RM6261)
  • Procurement Services – Communications Solutions and Associated Telephony Services (Y22007)
  • Crown Commercial Services – Cyber Security Services 3 (RM3764.3)
  • Scottish Government – Telephony and Communication Services DPS
  • Jisc - Janet Telephony Purchasing Services (JTPS) V2
  • Crown Commercial Services – HSCN Access Services DPS (RM3825)
  • Crown Commercial Services – Gigabit Capable Connectivity DPS
  • Crown Commercial Services – Gcloud14 (RM1557.14)

Holding a wide range of frameworks clearly demonstrates Gamma’s status as a reliable and highly valued service provider, guaranteeing extensive benefits right across the public sector. After 20 years of developing telecommunication solutions, Gamma finds itself in a position of financial stability that underpins business continuity, which will help to secure and generate further innovations that benefit organisations in the public sector.

Our contract notices can be found on numerous public procurement portals, allowing you to conduct thorough research when choosing the best way to instigate digital transformation.

Download the framework guide

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Whitepaper

Microsoft Teams Phone: Pivotal for the modern workplace

News

Gamma Secures Position on G-Cloud 14 to Support Digital Transformation in the Public Sector

Podcast

How is data and technology reshaping the public sector?

Blog

The PSTN Switch-Off – Gamma experts weigh in

Blog

What’s driving the push for hybrid working in your organisation?

Certifications, standards and industry recognition


FAQs

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Guidance to Direct Award (Network Services 2 RM3808)

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