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NPAG for NHS Telecoms Managers: Contact Centre innovation

11th June 2024

Join the National Policy Advisory Group at Gamma HQ for a full day of discussion and live demos of the latest Contact Centre innovations changing the face of Patient experience.

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calendar icon June 11, 2024 10:00 am
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Gamma HQ, 63 St Mary Axe, London, EC3A 8AA
Introduction
About NPAG
Agenda
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NPAG for NHS Telecoms Managers: Contact Centre innovation

Join Gamma and the National Policy Advisory Group at the NPAG Telecoms Best Value Group

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Gamma is delighted to be hosting the National Policy Advisory Group and guests for a full day of discussion around the key challenges facing NHS Trust IT and Telecoms Managers. Join us for the opportunity to share best practice, discuss common challenges and explore the latest technology solutions alongside a group of fellow NHS Telecoms professionals.

We’ll also be showcasing how Gamma and AWS’ unique Contact Centre capabilities are enabling NHS trusts to transform their Patient experience, with live demos of the solutions helping to:

  • Shrink patient call wait times
  • Improve first-point resolution
  • Provide seamless channel shift functionalities
  • Reduce reliance on costly translation services

Who should attend?

Open to both existing NPAG members and non-member guests, this event is ideal for those responsible for telecoms transformation within the NHS.

About NPAG

NHS National Performance Advisory Group Logo

The NPAG Telecoms Best Value Group is a unique group which brings together NHS Telecoms professionals, industry experts and service providers, and allows members to evaluate new technology, share best practice and influence service providers to secure best value solutions to telecommunication services across the NHS estate. The group offers peer to peer support to solve complex technical problems within member Trusts.

The group holds quarterly meetings at a Central London location. Two or three service providers present at each meeting on topical issues or products relating to current challenges relevant to members business needs.

11th June 2024,
Gamma HQ, 63 St Mary Axe, London, EC3A 8AA

Agenda

  • 10:00 | Arrival and welcome
  • 10:15 | NPAG: Telecoms Best Value Group discussion
  • 11:15 | Live Demo: AWS Contact Centre solutions transforming patient experience
  • 12:30 | Lunch and Networking
  • 13:15 | Live Demo: Driving cost efficiency and reducing burden for translation services
  • 14:30 | NPAG: Telecoms Best Value Group discussion
  • 15:30 | Close

Venue

Gamma HQ, 63 St Mary Axe, London, EC3A 8AA

Save your space

Join us in our City of London office

Office address:

63 St Mary Axe,
City of London,
London,
EC3A 8AA

Nearest transport links:

Tube: Aldgate (5 min walk)
Bus stop: Eldon Street (3 min walk)
Station: Liverpool Street (5 min walk)

NPAG for NHS Telecoms Managers: Contact Centre innovation, 11th June 2024

Register Now

Gamma HQ, 63 St Mary Axe, London, EC3A 8AA

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