Cirrus Contact Centre

Cirrus Contact Centre is an AI-powered solution designed to optimise all aspects of contact centre operations. It integrates advanced technologies and user-friendly tools to streamline workflows, enhance customer satisfaction, and improve agent performance.

Cirrus Contact Centre empowers enterprises by automating tasks, providing AI-driven insights, and enabling seamless integration of communication channels. This leads to improved operational efficiency, enhanced customer interactions, and higher agent productivity.

Cirrus Copilot underpins the entire CCaaS solution with AI-powered automation and real-time analytics. Key features include Conversational AI for digital conversations, Virtual Agents for 24/7 automated assistance, Agent Assist for real-time guidance, Conversational IVR for intuitive self-service, and unified data access for smarter AI solutions. It integrates with leading chatbot providers, offers quality analytics and BI reporting to optimise operations, and provides a Customer Happiness Index for real-time sentiment analysis. These features enable personalised customer interactions and efficient workflow management.

Cirrus Contact Centre equips customer service teams with tools like unified desktops for streamlined operations, real-time AI assistance for agents, and automated workflows for handling complex interactions. This ensures agents can focus on delivering exceptional service.

Yes, Cirrus Contact Centre offers scalability through its modular capabilities and cloud-based infrastructure. It caters to businesses of all sizes, allowing them to easily add features and expand operations as needed without extensive integration challenges.

Yes, Cirrus Contact Centre seamlessly integrates with existing systems and third-party applications through its API connectivity. This integration enhances data flow, operational efficiency, and ensures compatibility with various business tools.