By Andy Robinson, Head of UCaaS Practice, Gamma
In this article, Andy covers:
- Why Horizon with Webex is the transactional UCaaS route for repeatable, low-noise upgrades at scale.
- What ‘Webex by Cisco, powered by Gamma’ means in practice: one application, two platforms, and a path that supports customer progression without disruption.
- How UK partners are already seeing real operational impact (including fewer tickets, less admin, and more time back for growth).
- Why this is a long-term UCaaS play for partners who want to protect renewals and keep customers moving forward.
Horizon with Webex already has proven success in the field.
Partners across the UK are already seeing tangible benefits from transitioning customers to Horizon with Webex. It extends beyond features and into outcomes that matter to a business. Whether it’s reduced support load, cleaner upgrades, or a more consistent experience, Horizon with Webex is designed for long-term success.
One standout example is Richard Scott, Sales Director at Start Communications, who shared:
“We’re proud to be the first reseller to fully transition our customer base to Horizon with Webex – saving time, cutting costs, reducing support tickets by 80%, and unlocking new growth opportunities.”
This kind of operational improvement and customer satisfaction underscores why Horizon with Webex is a smart choice for organisations. Such a solution is specifically designed to streamline communications and improve operational efficiency.
It’s a transactional UCaaS platform designed for repeatable wins, where partners can upgrade customer estates consistently without adding complexity. As customer estates grow, partners should be ready to support businesses run and scale operations efficiently.
Built for long-term growth
With Cisco’s reaffirmation of BroadWorks and Gamma’s contract extending to 2031, Horizon with Webex can’t be classed as a short-term fix. Rather, it’s a long-term investment in scalable, sustainable UCaaS growth.
As part of the Gamma Edge initiative, Horizon with Webex helps partners:
- Simplify legacy migrations.
- Unlock new revenue opportunities.
- Deliver a future-ready communications experience.
This combination is ideal for growth-minded partners who don’t want to risk unnecessary operational drag.
From results to momentum
Across this series, we’ve explored the case for Horizon with Webex. From the choices available, through to the simplicity of deployment and the impact it’s already delivering for partners and customers.
The journey doesn’t end here. With the right platform, the right support, and the right strategy, organisations can move forward with confidence. They’ll be ready to turn communication into connection, and potential into progress.
Andrew Robinson is a leading professional in the UCaaS space. At Gamma, he oversees an experienced team of specialists highly competent in UCaaS, CCaaS and a blend of advanced cloud based hosted solutions for Gamma.
Make sure you connect with Andy on LinkedIn.
Quick Answers: Horizon with Webex: Real Results and Support You Can Count On
What is Horizon with Webex?
Horizon with Webex is Gamma’s transactional UCaaS option inside “Webex by Cisco, powered by Gamma”. It’s designed for scale and repeatability, offering a proven, reliable platform with commercial flexibility, wide device support, and a model that suits high-volume deployments and upgrades at scale.
What’s the difference between Horizon with Webex and Webex for Gamma?
Our portfolio brings together two complementary platforms designed for different needs. Horizon with Webex focuses on transactional UCaaS, supporting repeatable upgrades, consistency, and operational efficiency. Webex for Gamma is built to help differentiate and scale, with deeper capabilities for complex, IT‑led environments.
What does ‘Webex by Cisco, powered by Gamma’ mean?
It means partners can lead with one Webex story, while offering one application across two platforms. Customers gain a consistent experience and partners flexibility in deployment, plus a long-term upgrade path without disruption.
Why is Horizon with Webex a good fit for partners managing migrations at scale?
Because it’s positioned for repeatable wins, Horizon with Webex supports consistent upgrades across customer estates without forcing every customer into the same transformation journey. This helps to reduce operational load and keep migrations structured.
