We’ve worked with numerous businesses in the manufacturing sector to transform the way they communicate, leveraging the capabilities of IPECS. Whether it’s a small production team, a large factory, or a multinational organisation, IPECS provides adaptable solutions for any communication need. Explore our case studies to learn how IPECS is driving success for manufacturing enterprises.
G Johns & Sons
Hozelock
Large manufacturing business, Hozelock, required a communication system that could handle their complex needs and adapt to seasonal changes in staffing.
Outsource Electronics
Case study: G Johns & Sons
About the customer
G Johns are architectural ironmongers, based in North London since 1888. The family-run business recently looked to expand to a larger site.
G Johns & Sons faced several communication challenges as they expanded into larger, multi-level premises. They needed a future-proof system capable of managing a high volume of outbound calls, facilitating remote work for some staff, and enabling video calls via handsets and softphone clients, all while maintaining efficiency and scalability.
G Johns & Sons required a future-proof solution that could easily manage a high volume of outbound calls.
They needed the capability to facilitate remote working for a number of staff across the business.
Moving into larger premises across multiple levels added complexity, requiring a flexible solution for the incoming call volume.
Ability to video call from the handset and via a softphone client.
IPECS Cloud was implemented to provide a scalable solution to enable G Johns & Sons to continue on its trajectory of growth, providing the options to add additional users, while remaining in control of costs and maximising efficiency. IPECS ONE was installed to enable team members to answer calls both remotely and on-site. IPECS handsets were installed to enable users to access the Android store on their handsets and sync with their calendars.
Providing an easy and cost-effective solution that allowed scalability as the business grows.
IPECS ONE licenses were added to allow users to stay connected and take calls from anywhere, helping those working remotely.
Legacy handsets were upgraded to IPECS handsets throughout the site to enable video calling and boosted features.
Using the presence lights on handsets and platforms helps the team to manage incoming calls more effectively, increasing efficiency across the business.
Case study: Hozelock
About the customer
Hozelock is a large manufacturing business based in Birmingham, UK. With 250 permanent staff and large quantities of seasonal employees during busy periods in the summer, they needed a phone system to facilitate seamless communication and collaboration between their staff.
Hozelock needed a communication solution that could efficiently support 250 permanent staff and fluctuating seasonal employees, facilitating communication across a large site, whilst also reducing maintenance costs, integrating advanced reporting capabilities and supporting employees across the business.
Hozelock wanted to install a system that was more cost-effective and easier to maintain.
Enable advanced reporting and analytics tools to help with visibility over business performance and call data.
Hozelock were wanting a portable solution that enabled factory workers to stay connected.
Operating a large site, Hozelock wanted to upgrade their cabling and have future-proof, robust infrastructure.
IPECS was deployed across the Hozelock site, meeting the requirements of the business at every level. Not only did the IPECS solution enable Hozelock to scale with ease, but IPECS handsets were deployed to reduce cabling, installation and maintenance cost, providing call centre and reception staff with additional features and tools. Additional IPECS handsets were also deployed for mobility for factory employees.
The IPECS system integrated seamlessly across both sites, offering essential features like 6-party video conferencing to connect teams in China with development work.
Effective communication was achieved across the business, reducing reliance on slower methods and enabling faster, more efficient collaboration between teams.
Moving the Sheffield site to an on-premise solution reduced costs, while the UCP’s mobile and desktop applications provided flexibility for remote workers.
The IPECS solution leveraged the latest technologies like SIP, Wi-Fi-based call costs, and built-in video conferencing, making video calls central to the business's collaboration efforts.
Case study: Outsource Electronics
About the customer
Outsource Electronics (OEL) are a Havant-based specialist manufacturer of circuit boards for many major brands. They are part of the Season Group, based in Sheffield, and in the last year purchased DSP Design who are a specialist software and electronic design company. Founded in 1972, they now employ 65 in their Havant location (Outsource) and 15 in Sheffield (DSP).
Outsource Electronics needed a solution to integrate their existing communication systems with new operations, support remote workers, and reduce communication costs. They wanted to enhance collaboration between UK and international teams through improved connectivity and video capabilities while ensuring better visibility of team availability and seamless call handling.
Outsource Electronics needed to integrate existing systems with newly acquired operations seamlessly.
They required a reliable network to support remote workers without increasing costs.
The client wanted to improve communication between UK and overseas teams with video features.
Outsource Electronics lacked tools to monitor and support remote workers effectively and wanted more visibility.
They needed to reduce call costs for remote and international communications.
The client wanted a reliable solution to connect with their head office in China for better collaboration.
IPECS platforms were deployed in each office, linking each site and delivering a shared directory and features across the business. Alongside this, IPECS handsets were provided for key users across all sites and remote locations. DECT and Wi-Fi handsets enabled mobile members of the business, such as the sales teams, to stay connected wherever they are on-site.
Call reporting and recording enabled them to pinpoint areas of improvement, make refinements and maintain their reputation for outstanding service.
Working with IPECS also enabled them to improve efficiency.
IPECS delivered great ROI, with increased efficiency leading to reduced costs.
With more customer insights, the customer saw improved sales and revenue increases.