What is Contact for Service Providers?

Gamma Contact for Service Providers is a cloud-based omnichannel contact centre solution hosted on Amazon Web Services (AWS), designed for simplicity and scalability. Operating under a true SaaS model, it eliminates the need for hardware investments and offers flexibility by allowing Service Providers to utilise your own SIP, UCaaS provider, and handsets.

This solution ensures a comprehensive customer contact experience encompassing both voice and email interactions. Users can easily assume roles as agents or supervisors within the Contact Administrator Interface, which can be managed by Service Providers, Partners, or Customers themselves.

Licensing is on a monthly basis per agent and supervisor, with optional chargeable features including Webchat, SMS, and CRM integrations.

  • Multi-tenant cloud contact centre

    Single solution allows SPs to support multiple resellers and end users for low operational cost

  • Platform Agnostic

    Offering ready-to-use integrations with Microsoft Teams and BroadWorks, or seamless deployment as an Over The Top (OTT) solution, ensuring compatibility and flexibility with various third-party platforms

  • Flexibility for customisation

    Bring your own SIP, UCaaS and build your own value-added services

  • Targeted Size

    Aimed at 10-200 contact centre seat deployments, including non-traditional contact centres

  • Reseller friendly

    Integrated into provisioning portal with reseller and end-customer white label support

  • Scalable platform

    Underlying platform horizontally scalable to provide growth, microservice architecture for future cloud deployment

Team members laughing

Delivering a better experience

The solution provides several benefits, including a faster time to market and full branding with enhanced platform control. There are no setup costs if commitments are met, and the solution offers greater scalability compared to on-premises alternatives. Additionally, it allows for seamless integration with other cloud services.
Management and billing systems benefit from automated provisioning and billing, which streamline operations. Self-service capabilities simplify processes for service providers, empowering both partners and customers. All provisioning is handled within the Gamma Contact user interface
The solution enables easy launch with minimal integration effort and does not require switching existing UCaaS/SIP providers. It offers native integration with BroadWorks and Microsoft Teams Phone.
Pricing is clear and straightforward, with a tiered structure that provides flexibility to choose the best fit. There are no significant upfront hardware costs, as payment is based on usage. Technical support is included in the price. Additionally, comprehensive go-to-market (GTM) support packages, including marketing, sales support, and white-labelling options, are available to ensure successful market entry and adoption.

Comprehensive User Management and Omnichannel Solution

Varied licenses to suit needs

Add users as Agents, Supervisors or Administrators

Fully omni-channel capable

Voice, email, webchat and outbound SMS available

WhatsApp coming soon

Keep track of customers

Built-in CRM stores all contact details and communication history

Integrate into ecosystems

Connect with customers own CRM

Advanced Features for Exceptional Performance

Unified Customer Engagement

The unified customer engagement solution supports voice and email channels, as well as webchat and outbound SMS. It includes WebRTC, which enables work from anywhere, and channel blending for seamless interactions. Additionally, it features a graphical call flow editor and advanced queue functionalities across various channels.

Efficient Automation

Robust Reporting Capabilities

Integrated Ecosystem Solutions

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How can we help you?

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