Horizon Cloud Phone System

Horizon operates across multiple data centres, ensuring redundancy. If one centre encounters issues, calls can seamlessly switch to another. Gamma handles system maintenance, updates, and security patches, which significantly reduces the burden on your IT team. Scalability is straightforward; you can easily add or remove lines based on your business needs. Additionally, our cloud-based systems offer robust disaster recovery options. Even during disruptions at your physical location, calls can be rerouted to backup sites. Furthermore, Horizon can enable mobility, allowing employees to use their mobile devices or laptops as extensions of the office phone system. Keep in mind that reliability may vary depending on your network quality, and your internet connection – we recommend connectivity that ensures voice quality.

Horizon is a cloud-based solution which uses Voice over IP (VoIP). This means you can use the same connection for your phone system as well as your internet access, saving you money on separate analogue or ISDN lines.

Gamma Horizon offers seamless integration with other applications, enhancing your communication and collaboration experience. Here are the key integrations:

1. Horizon Collaborate: A powerful unified communication solution that integrates fully with the award-winning Horizon cloud telephony service. With Horizon Collaborate, users can effortlessly chat, voice call, video call, and share files from their preferred devices. It optimizes communication, enhances customer satisfaction, and improves employee productivity.

2. Horizon Contact: This cloud contact centre solution provides a fully integrated CRM (Customer Relationship Management) solution. It allows you to manage all customer interactions within a single consolidated database. Additionally, Horizon Contact offers integration with popular platforms such as Salesforce, Microsoft Dynamics, and Zendesk.

3. CRM Integration Tools: Gamma Horizon Integrator integrates with a wide range of CRM systems, including prominent platforms like Bullhorn, Salesforce, and Zoho. As new platforms enter the marketplace, the number of integrations continues to grow.

As long a your phones are IP enabled, with a Horizon hosted phone system, you can integrate your existing phones seamlessly. Unlike traditional phone systems that require dedicated on-site equipment, a hosted system operates via the internet and connects to your existing devices. This flexibility allows your business to transition smoothly without the need for significant hardware changes.

Hosted telephony, also known as cloud-based telephony or hosted PBX (Private Branch Exchange), is a communication solution where the infrastructure and services for your business phone system are hosted and managed by a third-party service provider. Instead of having physical phone equipment installed on-site, the telephony system is hosted in the cloud.

With hosted telephony, your business can make and receive calls using internet protocols (IP), transmitting voice data over the internet rather than traditional phone lines. This eliminates the need for complex on-premises hardware and maintenance, as the service provider handles the infrastructure, software updates, and technical support.

Users can access the telephony system through IP phones, softphones (software-based phones installed on computers or mobile devices), or even integrate it with existing communication tools like unified communications platforms.

A cloud phone system or cloud phone system is a business phone setup that operates via an internet connection and is hosted in the cloud by a third-party vendor. Unlike the conventional old-school phone systems that necessitate having your own server and on-site equipment, a hosted phone system can significantly reduce your business expenses related to maintenance and equipment costs12.

VoIP (Voice over Internet Protocol) refers to phone calls made over the internet. It’s cost-effective, flexible, and allows communication across devices. Examples include Skype and WhatsApp.

SIP (Session Initiation Protocol) is a specific protocol for setting up, managing, and ending VoIP calls. It handles multimedia sessions involving voice, video, and data. SIP follows a request-response model, uses proxy servers, and involves components like user agents and gateways.

In essence, SIP controls session setup, while VoIP focuses on voice communication. All SIP calls are VoIP, but not vice versa.

In the unlikely event of loss of connectivity on site, calls can be immediately redirected to other sites, mobile devices and/or home and remote workers. It is not necessary to invoke any disaster recovery plan instead, calls will seamlessly be diverted to pre-configured destinations ensuring no disruption to your customers or your business.

Don’t worry – your business numbers can easily be ported across from your existing communications provider. Additional business numbers can also be included if required, such as regional and non-geographic numbers depending on what suits you best.