By Rich James, Head of Commercial & Strategy Product Management, Gamma
In this article, Rich discusses:
- What Horizon with Webex is, and where it fits in Gamma’s Webex‑led UCaaS strategy.
- Why Horizon with Webex is designed for simplicity, scale and repeatable deployments.
- How it helps partners migrate from legacy platforms without disruption.
- Why device flexibility matters when upgrading customer estates.
- When Horizon with Webex is the right choice, and how customers can evolve over time.
For many organisations, communications complexity can block progress. When there are too many tools, unclear upgrade paths, and uncertainty around migrations, the move to a new platform can feel risky. Partners need to be prepared to support these migrations.
Horizon with Webex is built for organisations that want to consolidate voice, messaging and video without introducing additional complexity. It’s particularly effective for teams who lack dedicated IT support or those seeking a straightforward transition away from legacy systems.
For organisations navigating change, simplicity has evolved from a preference to a requirement. Horizon with Webex delivers on that need with:
- An intuitive user experience across devices.
- Reliable voice infrastructure backed by Gamma.
Desk phone compatibility that works
One of Horizon’s standout features is its flexibility with desk phones. Whether customers are using Gamma-approved handsets or bringing their own devices, Horizon supports a wide range of vendors.
It makes upgrades smoother and far more cost-effective.
Gamma has extended the range of devices that are available to work with Horizon, allowing organisations to bring their existing desk phones from various vendors to the Horizon platform.
This is particularly valuable for organisations looking to preserve hardware investments, while also upgrading their communications experience.
From deployment to results
Horizon with Webex is designed to make deployment simple and fast. Its tailored to how teams work, without adding complexity. From flexible device support to intuitive user experiences, it’s built to help organisations move forward with confidence.
Next, we’ll look at what that looks like in practice: real partner success stories and the support available to make transitions seamless.
Rich James works as Gamma’s Head of Commercial & Strategy Product Management. He has 15 years’ experience in cloud communications, specialising in Unified Communications as a Service (UCaaS) and Contact Centre as a Centre (CCaaS).
Rich endeavours to put the all-important end user at the heart of solution development through the understanding that they are the most critical asset of any organisation.
By enabling people to communicate easily and effectively through technology not only improves their wellbeing, it also drives better customer experience and business success.
Make sure that you connect with Rich on LinkedIn.
Quick Answers: Horizon with Webex: Simple, Fast, and Built for How You Work
What is Horizon with Webex?
Horizon with Webex is Gamma’s transactional UCaaS platform, combining reliable cloud voice with Webex messaging and meetings in a single application. It’s designed for organisations that want modern collaboration without unnecessary complexity, and for partners who need a repeatable, easy‑to‑deploy platform they can support at scale.
How is Horizon with Webex different from Webex for Gamma?
Both platforms are part of Gamma’s Webex by Cisco, powered by Gamma portfolio, but they serve different customer needs. Horizon with Webex is built for operational simplicity and scale, and is ideal for high‑volume deployments, hardware‑led estates and customers prioritising reliability and ease of use. Webex for Gamma is designed for transformational UCaaS, ideally suited for IT‑led environments, advanced integrations, analytics and long‑term differentiation.
Who is Horizon with Webex best suited for?
Horizon with Webex is a strong fit for organisations that lack dedicated IT teams, and are looking to transition away from legacy telephony platforms. These organisations want voice, messaging and meetings in one consistent application, which allows them to prioritise stability and ease of adoption. It’s also well suited to partners supporting mixed or hardware‑heavy estates where minimising disruption is critical.
Can customers keep their existing desk phones?
Yes. Horizon with Webex supports a wide range of desk phones, including Gamma‑approved devices and many third‑party handsets. This allows organisations to preserve existing hardware investments, reduce upfront costs and avoid unnecessary disruption during upgrades. For partners, this makes migrations smoother, faster and easier to position commercially.
Is Horizon with Webex suitable for large or multi‑site deployments?
Yes. Horizon with Webex is designed for repeatable deployments at scale, making it suitable for multi‑site organisations, high‑volume user rollouts and partners managing large customer bases. The focus on operational consistency helps reduce support overhead and keeps deployments manageable as estates grow.
Does Horizon with Webex support future upgrades?
Yes. Horizon with Webex is part of a broader customer progression model. Customers can start with a simple, reliable communications platform and evolve over time, without changing the Webex application or disrupting users. When needs grow, partners can introduce additional capability within the same strategic Webex portfolio.
Why is Horizon with Webex a good fit for channel partners?
Horizon with Webex helps partners simplify selling with a clear, repeatable proposition, while reducing operational effort during deployment and support. Partners are able to both protect and migrate existing customer bases safely, with a modern UCaaS proposition delivered without complexity.
