Are your customers ready for 2027?
The PSTN Switch‑Off will be a defining moment for the UK. Size, sector or speciality doesn’t matter in the face of the end of the long-standing copper network. It’s more than just a technology sunset; it’s a seismic shift in how businesses operate.
For managed service providers (MSPs), some customers may still be operating on legacy platforms. Starting the migration away from legacy technology protects customers, reduces risk to operations, and provides new paths to revenue. Delaying leaves businesses open to cyber security breaches and compliance failures – all of which threaten operations further.
As part of the Gamma Edge framework, the Migrate pillar turns legacy into opportunity. Our partner community can benefit from end-to-end migration support for customers that makes the shift seamless. If MSPs want to maintain their customer’s own operational efficiency and competitiveness, then transitioning is key.
Simplified transformation and less strain on resources. That’s what you get from Migrate.
Risks of maintaining legacy platforms
This isn’t an explainer for the Switch-Off, but if you need somewhere to start, then Gamma’s own Switch-Off page will have you covered. Suffice to say, the retirement of PSTN poses a host of risks and vulnerabilities. The fact that nearly £16 billion in monthly transaction value is at risk shows just how much UK businesses still rely on legacy infrastructure.
By continuing to rely on outdated technology, those businesses are at risk of:
- Cyber security vulnerabilities: Older systems lack modern security protocols and are susceptible to more sophisticated cyber threats, particularly social engineering tactics.
- Compliance gaps: Certain platforms may not meet GDPR, ISO, or any other industry-specific compliance requirements, which can lead to personal data breaches and associated fines.
- Rising costs: Maintaining legacy infrastructure can be costly, with continuous maintenance, lost revenue opportunities, and diminished productivity all contributing to a significant financial drain.
- Operational inefficiency: Maintaining disconnected systems and manual processes only slows down service delivery and leads to increased costs maintaining them.
- Limited scalability: With more businesses operating hybrid or remote working models, legacy infrastructure is unable to easily adapt to this demand and support this environmental shift.
- Customer churn: If businesses can’t support modern, future-ready solutions, then customers will look elsewhere for their services.
For legacy-reliant businesses, maintaining outdated systems puts everything at risk. MSPs need to do everything in their power to modernise client infrastructure and avoid potential service disruption. It comes down to proactive planning via a partnership built on shared goals.
Thanks to Gamma Edge, upgrading legacy unlocks new opportunities.
Simplified legacy transformation
As MSPs expand, they’ll be responsible for more customers and their associated services and endpoints. Such a task can cause a strain on resources and directly impact operational efficiency, especially when legacy transformation is involved. Pressures around cyber security and compliance means action must be taken sooner rather than later.
With Migrate, shifting customers away from legacy platforms becomes seamless. Committed support through an intelligent base analysis, and even end-to-end migration support, means Gamma takes the resource strain. Customers modernise their solutions, while reducing churn through a structured, data-led process.
Streamlining this transition provides operational relief and long-term value through greater operational efficiency. Identifying vulnerabilities and gaps around compliance helps to prioritise upgrades. Businesses can adopt future‑ready products, including UCaaS and connectivity solutions, that adds both efficiency and customer stickiness.
Who knew legacy transformation could be so easy?
Long‑term success through strategic planning
Of course, strength lies in proper planning. But don’t worry, Gamma’s already got that covered.
The PartnerPulse pillar involves co-developing long-term strategies around their specific objectives. Each plan is tailored to these goals, alongside timelines and the customer base. The purpose of PartnerPulse is bringing joint planning and personalised insights together to turn growth into shared outcomes.
When it comes to legacy migration, Gamma works with MSPs to identify portfolio gaps and prioritise any migration opportunities. Digital transformation becomes ingrained in a broader growth and innovation roadmap that delivers success to both Gamma and its partners. It’s a collaborative approach which drives long-term value and builds trust, while constantly working towards optimised performance.
Through listening, aligning and growing together, MSPs can turn migration into a catalyst for portfolio diversification, greater margin growth, and stronger customer relationships.
That’s the competitive edge MSPs need.
Migrate and modernise
While the PSTN Switch-Off introduces a need to accelerate digital transformation, it’s also a new way to introduce scalable, cloud-first solutions. MSPs have a duty to their customers to future-proof operations and plug any compliance gaps. The end of the copper network is the springboard needed to introduce simplified, value-rich offerings.
Gamma Edge introduces a partner-first approach focused on operational efficiency, strategic alignment and business growth. Each pillar presents a competitive advantage MSPs need to upgrade commercial firepower and earn more from growing across Gamma’s portfolio. Above all, MSPs can position themselves as a proactive, strategic partner rather than just a regular service provider.
Now is the time to turn legacy into opportunity. Seize the chance to unlock growth without compromise.
Want to find out how Gamma Edge turns risk into reward? Reach out to the team and start crafting a migration strategy that doesn’t leave customers exposed by legacy platforms.