GX Summit 2025

MD of Gamma Enterprise, David Macfarlane, shared insights into our business performance and strategic direction for the next 24 months, focusing on the key areas that demand our attention.

From our progress across Europe to establishing stronger strategic partnerships, David covered what 2024 and beyond has in store for Gamma.

Our opening keynote speaker, Bernie Collins, has over a decade's experience at the forefront of Formula 1. She is an accomplished strategy engineer, most recently employed as Head of Race Strategy for the Aston Martin Formula 1 team.

During her career, she has held senior strategy and performance engineering roles, playing a central role in the teams she has worked for. In 2023, Bernie joined the Sky Sports F1 broadcasting team, her race strategy expertise adding significant depth to the channel's coverage.

Richard McPhee was joined by Gamma’s Group Security Director, Amy Lemberger to discuss how implementing, and embracing, a culture of transparency and trust can elevate your security strategy.

Helen Bowman and Harriet Carr had an enlightening conversation with Jo Causton, CEO of the Institute of Customer Service.

They delved into the latest Trust research findings and discussed why trust is paramount in customer satisfaction and advocacy. This session tied in with Gamma's CX strategy, emphasising how technology aligns with people and process.

Dr. Margaret Heffernan has produced programmes for the BBC for 13 years. She then moved to the US where she spearheaded multimedia productions before being named one of the "Top 25" by Streaming Magazine and one of the "Top 100 Media Executives" by The Hollywood reporter.

Margaret is the author of six books, the third of which being named one of the most important business books of the decade by Financial Times. Her TED Talks have also been seen by over 13 million people.