FAQs

Below are a series of our commonly asked questions, however don’t hesitate to contact us directly with any queries not answered here.

Faults and Servicing

I have an appointment booked with an engineer to attend my site. What time can expect them to arrive?

How do I report a fault?

Who do I contact out of hours if I have a problem with my telephone services?

Order Installation

When will my Gamma service, Broadband or phone line be activated?

I have an appointment booked with an engineer to attend my site. What time can expect them to arrive?

Customer Service

Where can I find details on Domain Management, including complaints and domain name abuse?

I’d like to resell your products – can I become a channel partner?

How do I discuss a financial issue?

How do I activate my Gamma mobile phone?

My business is moving office – can I take my number with me?

Can you help with residential numbers and lines?

Can I transfer my existing business number to Gamma?

How do I set up an additional line for my business?

Where can I see a breakdown of the services I have with you?

Is my telephone service currently with Gamma?

What is the telephone number I need to call to speak to my Customer Advocate?

How do I contact customer services?

What happens to my numbers when I switch to Horizon Hosted Phone System?

Billing

Where can I see a breakdown of the services I have with you?

I’ve forgotten my login details to view my bill – how do I log in?

Why do you not send me my itemised bill?

How long before I receive my first bill?

How can I view my itemised bill online?

Order updates

What is the telephone number I need to call for an update of an order?