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Cloud-based telephony for Micro businesses

PhoneLine+ is a flexible, cloud-based telephony service for micro-sized businesses, offering seamless calling via web, desktop, mobile apps, and handsets, supporting both traditional and IP devices.

Man on a telephone

Say hello to PhoneLine+

PhoneLine+ provides the tools to ensure your business remains accessible and professional while simplifying your communication.

Designed for small businesses, PhoneLine+ uses cloud technology to deliver calls over a broadband connection, unlocking advanced call management features without the need for costly infrastructure.

Whether managing customer service, scheduling appointments, or coordinating with your team, PhoneLine+ keeps you in control while saving time.

PhoneLine+ works effortlessly across devices, providing a simple and consistent communication experience that enhances efficiency.

  • Flexible licence options

    PhoneLine+ offers flexible licences to suit your needs, from basic telephony to advanced features. Choose PhoneLine+ Office for enhanced call management like hunt groups and auto-attendants, or PhoneLine+ Anywhere for mobile-first tools including WhatsApp, 2-way SMS, and eSIM handset integration.

  • Contactable on any device, anywhere

    PhoneLine+ supports essential telephony features and core phone system functionality, accessible on a range of devices, including IP Handsets, PCs, laptops, tablets, smartphones, and existing analogue handsets using ATA devices. PhoneLine+ ensures flexibility and affordability for every business.

  • Intuitive User Interface

    Plug and play devices and simple, real-time provisioning makes deployment effortless, allowing businesses to get started without the need for IT expertise. This saves time and money, ensuring focus remains on running the business, not managing technology.

  • Easy to deploy

    Plug and play devices and simple, real-time provisioning makes deployment effortless, allowing businesses to get started without the need for IT expertise. This saves time and money, ensuring focus remains on running the business, not managing technology.

  • Scalable for growth

    As micro-businesses grow, PhoneLine+ scales with them by offering easy upgrades to licenses, adding additional features. This ensures that communication tools seamlessly evolve alongside the business without the need to switch platforms.

Save time, gain control, deliver better customer experiences

With PhoneLine+, there is no need to start over. Keep your existing phone number to maintain consistency for your customers and save time and money on changing signage, stationery, and advertising.

You can set your call routing preferences across menus, teams, right down to individual users ensuring your callers always receive the best customer experience. Create specific messages, waiting options or forwarding and choose how you want calls to be managed when your business is closed. Managing your customers' expectations can greatly enhance their user experience.

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Activity Feed

Stay on top of your business communication with a consolidated view of calls, voicemails, SMS messages, and WhatsApp interactions. Filter by activity type or contacts to easily find what you need and gain a holistic view of your customer interactions.

Hunt Groups

Ensure no call goes unanswered with hunt groups that distribute incoming calls based on your preferred routing method. With the option to choose from linear or simultaneous and add custom schedules to fit your business needs.

Number Presentation

Take control of your outbound telephone number with PhoneLine+. Choose from multiple numbers to match your branding, support campaigns, and maintain a consistent, professional presence in every customer interaction.

SMS Messaging

Send and receive SMS messages seamlessly through the PhoneLine+ platform. Ideal for appointment confirmations, quick updates, and staying in touch with customers in real-time.

Call Notes

Add notes during live calls to capture key details and insights. Notes are saved alongside call records, making it simple to refer back or share with your team for streamlined follow-ups.

IVR/Auto Attendant

Simply create interactive voice menus to guide callers to the right destination. Use customisable keypress options, welcome messages, and time based routing to deliver a professional caller experience.

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WhatsApp Integration

Respond to customer messages directly from PhoneLine+ with WhatsApp Business integration. You can view all interactions in your activity feed and ensure prompt responses without switching platforms.

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eSIM Support

Stay connected anywhere with eSIM-enabled calling. Link PhoneLine+ to your smartphone’s native dialler for seamless mobile connectivity, with no extra apps or mobile data needed.

What is PhoneLine+?

Can I use PhoneLine+ on my laptop and other devices?

Can I keep my existing business numbers with PhoneLine+?

Can PhoneLine+ help with the PSTN switch off?

I stay in contact with my customers via Whatsapp and SMS. Does PhoneLine+ support this?

Can I use PhoneLine+ while on the move?