Type: On demand webinar
Hosted by: Helen Bowman, Jo Causon and Harriet Carr
Time: 25 minutes
Service is increasingly regarded as either an organisational risk, or an asset. With customer satisfaction scores generally low, there’s never been a bigger opportunity for organisations to reap the benefit of service differentiation.
Our own Customer Service Director, Helen Bowman, was joined at GX Summit 2024 by Jo Causon, CEO of The Institute of Customer Service, and Gamma Customer Success Manager, Harriet Carr, to discover:
Why trust is integral to customer satisfactionHow to align people, process and techGamma’s own CX transformation programmeHow we’re enabling our customers to deliver Epic CXFeaturing:
Helen Bowman
Solutions Director - Gamma
Jo Causon
CEO - The ICS
Harriet Carr
Customer Success Manager - Gamma
GX Summit
Gamma’s must-attend event for IT leaders transforming enterprise communications.
GX Summit is all about bringing Enterprise and Public Sector IT leaders together to learn, network and discuss the challenges of tomorrow, and find practical solutions within business communications. It’s all about the human-centric journey, and how technology can be leveraged to maximise productivity, harnessing the essence of being ‘Good Together'.
