Times, they are a-changing – and the High Street isn’t immune
The High Street is undergoing a striking transformation, driven by these changing times. This has brought with it a plethora of new necessities: the need for robust network infrastructures capable of handling increased data traffic, facilitating real-time transactions, and ensuring first-class cybersecurity.
By 2027, the retail sector will be spending $197.1 billion on IT developments. The pressure on High Street businesses to upgrade their technological frameworks is ever growing, and adapting to this, as well as finding the right managed service provider (MSP) to help on this journey, is vital for remaining competitive now and in the future.
Challenges on the High Street
High Street businesses face a diverse set of challenges that call for a comprehensive overhaul of their network infrastructures. One of the most pressing issues is the ever-increasing volume of data traffic. This is particularly noticeable in food and funeral sites, where the existing Wide Area Networks (WANs) are straining under the load. The increasing reliance on real-time electronic fund transfer (EFT) systems adds to this pressure.
These systems, essential for modern High Street operations, demand fast, reliable network connections to function optimally. Any lag or downtime can disrupt transactions, leading to unhappy customers and potential loss of revenue. However, with the right MSP, these complex challenges can be navigated effectively, leading to a transformative upgrade in network reliability and customer satisfaction.
Of course, the relentless drive towards more customer-facing services at tills, such as integrated payment systems, requires seamless real-time connectivity to service providers. The scheduled switch-off of the Public Switched Telephone Network (PSTN) by 2027 only serves to underline the urgency for digital solutions now, rather than later. This transition may have been delayed somewhat but remains an existential threat to revenue and growth for all businesses in the UK.
Beyond these immensely important technical demands, the sadly ever-increasing threat of cyber-attacks compels (or should compel) businesses to invest in more secure network infrastructures. The current cybersecurity measures are often insufficient to counter the sophisticated threats posed by cybercriminals today, let alone the unforeseen threats of tomorrow.
Thinking of tomorrow beyond cybersecurity alone, flexibility and futureproofing are critical components of this technological warp-drive into the future. High Street businesses need network solutions that can adapt to future technological advancements and business initiatives. Being flexible ensures that they are prepared for tomorrow’s challenges.
Partnering with an MSP who has successfully managed similar transitions can offer invaluable guidance, ensuring businesses are not just prepared for tomorrow’s challenges but are poised to make the most of its opportunities. The goal is to create a network infrastructure that supports a wide range of technological developments, from the integration of IoT devices to the adoption of cloud computing and beyond.
Strategic network upgrades
To address this rather large set of challenges, High Street businesses should be focusing on several key objectives for their network upgrades. First and foremost is the need to improve the speed and reliability of branch network connections. Faster connections are essential to support the high volume of real-time transactions and data exchanges that modern High Street operations depend on.
Ensuring a reliable service across all branches is equally crucial. Any downtime or network issues can have a ripple effect, disrupting operations and affecting customer service.
Developing a future-proof infrastructure is another very important objective. This means creating a flexible platform that can accommodate future technological developments and business needs. Collaborating with an experienced MSP can streamline this process, turning what seems complex into an efficient, transformative journey.
A future-proof infrastructure is about hardware and software, sure, but it’s also about creating a foundation that can evolve with the business. The toolset and the mindset, if you will – the how and the why. This includes everything from scaling up bandwidth to supporting new branches and integrating with third-party services.
Simplifying the operation and management of network services is also a big priority. The complexity of modern High Street networks can be overwhelming, leading to inefficiencies and increased operational costs. Streamlining these processes can reduce the burden on internal IT teams and improve overall efficiency.
Choosing the right MSP can make this simplification even more effective, ensuring seamless transitions and optimised operations. Enhanced security measures are a fundamental part of this strategy. The increasing threat of cyber-attacks requires a proactive approach to cybersecurity, ensuring that the network is protected against current and future threats.
Cost-effectiveness is the next critical consideration. High Street businesses, especially those in the convenience and value sectors, need to ensure that any network upgrades are affordable and provide a good return on investment. This means finding solutions that balance quality and cost, ensuring that the network infrastructure supports business goals without breaking the bank.
Managing technology for the High Street
Let’s dive deeper into the toolset and mindset idea we touched upon earlier. Managing technology on the High Street involves more than just upgrading hardware and software. It requires a comprehensive approach to service management and support. Many businesses manage their technology environments through dedicated internal IT teams. These teams are responsible for service management and first-line user support, ensuring that the network runs smoothly and efficiently.
However, given the complexity and critical nature of High Street operations, robust maintenance, support, and management solutions are essential. High Street businesses are increasingly seeking partnerships with contractors and equipment manufacturers to ensure high-quality service delivery and proactive support. They need to work alongside partners who understand the toolset and can either supply the mindset or embed it within the organisation.
With the right MSP, High Street businesses can achieve a remarkable transformation, leveraging expert guidance to enhance their technological framework and service delivery.
External trends shaping High Street tech adoption
It can’t be denied that external trends are also shaping the direction of tech on the High Street. Cloud computing, for instance, offers scalable and flexible IT resources that can support a wide range of High Street operations. The endless proliferation of Internet of Things (IoT) devices adds another layer of complexity, requiring networks that can handle increased data loads and ensure secure connections.
Cybersecurity remains a top priority, with enhanced measures needed to protect against sophisticated cyber-attacks. Voice over Internet Protocol (VoIP) systems are becoming more prevalent, requiring robust digital networks to support clear and reliable communication. Understanding the advantages and disadvantages of VoIP can give business leaders a clearer picture of not just the inner workings of a VoIP phone system, but also which solution best fits specific business requirements.
The increasing need for collaborative working, both within the organisation and with external suppliers, is driving the adoption of technologies that facilitate seamless communication and data sharing. Mobility and the ability to rapidly open new stores are becoming critical for business success, necessitating flexible and scalable network solutions.
High Street businesses are also looking to new technologies to deliver services more effectively and efficiently while managing operational costs. Key technological demands include the rollout of new operating systems, installation of new point-of-sale systems, and regular firmware updates for devices. By partnering with a knowledgeable MSP, businesses can navigate these trends smoothly, ensuring they stay ahead of the curve and achieve tangible results.
Compliance and tech demands
High Street businesses, it could be argued, understand the need for compliance more than any other. Compliance with temperature monitoring and energy management regulations, for instance, are huge concerns for a great number of High Street operations. Handheld terminals and tablets on the shop floor are becoming more common, providing staff with the tools they need to serve customers effectively.
Back-office functions are increasingly being integrated with shop floor operations, requiring reliable and flexible network solutions. Video training and meeting capabilities are becoming ever more essential for staff development and communication, while live and on-demand CCTV streaming enhances security and operational oversight, as well as staff safety.
Adhering to PCI compliance and data protection legislation is also, dare we say, a key requirement for modern High Street operations. The combination of these technological demands defines the need to improve the existing data and voice infrastructure. This improvement aims to meet current demands and establish a flexible platform for future business improvement. Addressing these requirements is a key driver for the objectives of network procurement.
Potential objectives for network procurement
The key objectives for your potential network procurement should be designed to meet the diverse and evolving needs your High Street operation. A more reliable branch service, for instance, could be essential as a business becomes increasingly reliant on online transactions. Any disruption in service would have significant impacts on customer satisfaction and revenue. Therefore, a flexible service platform would be needed to respond to the changing requirements of customers and the market. This would include the ability to absorb branch openings and closures, scale bandwidth up or down as needed, and integrate with third-party services.
Simplifying network operations and support could be another critical objective and is something we’ve seen many times working with High Street businesses. Consistent configuration across the network can reduce complexity and improve efficiency. Enhanced security measures are needed to address the increasing threat of cyber-attacks, ensuring that any business can operate with confidence.
Finally, any solution offered must be affordable, providing value without a substantial increase in costs. Different branches of your business may require different solutions, tailored to their specific needs and business models. Working with the right MSP can ensure that these objectives are met efficiently, leading to an unbelievable transformation in network capabilities and business performance.
Transformative potential – with the right partner
Yes, the layers of upgrading network infrastructures can seem overwhelming, but partnering with an experienced MSP can help you overcome these challenges, bringing tangible results. A provider who has successfully navigated similar transitions can offer invaluable guidance, ensuring a seamless and efficient upgrade process, and reassuring you every step of the way.
By making the most of their expertise, businesses like yours can experience an unbelievable transformation, propelling the business to new heights and securing a competitive edge on the High Street. The right “match made in heaven” partnership can turn your vision of a future-proof, secure, and flexible network into a reality, ultimately driving sustained growth, revenue and success.