It’s never easy to address a skill gap
By 2030, 20% of the UK workforce could lack the skills needed to do their jobs. We aren’t purposefully pressing the big ‘Panic’ button and letting chaos reign, mind you. It’s just something to note when talking about resource shortages, and why businesses need to take a challenge like that seriously.
So, what has that got to do with Gamma’s Service Suite for Microsoft Teams? Well, as part of our Teams-centric features, we offer Professional Services to assist with an effective Teams deployment. It’s an intrinsic feature in that wider portfolio designed to get the most out of Teams for both our partners and their customers.
Whether it’s implementation for end users, or ongoing training for our partners, Gamma’s experts are always there to lend a hand. With personalised consultation towards project planning, Professional Services helps you fill any skill or resource gaps.
Our ongoing commitment to our partners, plus an established reputation as a leading provider in communication services, means your customers are in safe hands.
A skill gap aside
Before we dive into Professional Services, let’s talk about this perceived skill gap. Trust us, context is always important.
For 88% of those aged 16-24, digital skills will be essential to their future careers. The younger generation have grown up around technology and are fully aware of just how much a difference it makes. While they embrace a tech-centric future with ease, there are those still struggling to come to terms with such a change in pace.
Since 2015, the skill sets required in our jobs has changed by 25%. Considering that number is set to double by 2027, there’s no wonder why some struggle to get with the times. The seismic shift in working patterns in the last few years demonstrates how the way we work daily is constantly evolving.
All this abrupt change means gaps in skills and resources start to appear. Adopting new pieces of technology requires the ones using it to get accustomed to it quickly, or else risk falling behind. Its why help should never be seen as a last resort – it should always be top of mind.
That’s why, when implementing Teams, Professional Services from Gamma can be that crucial supporting player.
Support where you need it
Professional Services are the ideal support solution for partners. The expertise and resources devoted to deploying Teams Phone, or that wider project planning, is there to be used. Our partners and their customers all have challenges that they’ll need to overcome.
In fact, consider the following scenarios:
- Do you need additional resources to scale and support customers when they’re deploying Teams?
- When it comes to Operator Connect and Direct Routing, does your business require knowledge and expertise around deployment?
- Are you looking for end-to end project planning support, including managing migrations, porting, and setting up Teams Phone hardware?
- Is there a need to gain insight into the best practices and processes for Teams Phone deployment?
If you can relate to any of the scenarios listed, then Professional Services should be a strong consideration.
Gamma’s credentials
In case you still need further persuasion on why you need Professional Services, then we’ll take it from here.
We’ve been a Microsoft partner for over 20 years now, and we’re proud to be a leading Microsoft Teams Voice Partner. As a Certified Solutions Partner for Modern Work, Gamma is certainly a specialist in Teams Calling. With Microsoft pushing forward with their own cloud partner programme, we’ve got the credentials needed to complete bespoke builds for Operator Connect and Direct Routing.
Globally, Gamma is the 4th largest provider of Operator Connect and was one of the first providers to be selected by Microsoft to supply such services.
That expertise is also fully capable of supporting configuration of the Microsoft 365 tenant. Deployment is managed and supported, including setting up handsets and managing migrations. Your own teams can also benefit from hands-on training that boosts their own confidence around Teams Phone.
In case anyone needs assistance around administration, then our experts are fully versed in the Teams Admin Centre. Call queues, auto attendants, User DDIs – we’ve got it covered. Having all those extended capabilities around Teams is a great way to retain customers and add to that extra revenue stream offered by Service Suite.
Gamma has over 20 years’ experience in delivering our own cloud-first communication solutions. As the No.1 SIP Trunk provider in the UK, your customers have added assurance around business continuity planning with SIP Trunk Call Manager. It all feeds into those disaster recovery and wider call plans around keeping businesses operational.
Best of all, reduced risk through the help of our Professional Services experts offers peace of mind around Teams Phone. Never a bad thing when deploying, or building out, new technology.
Thrills and skills
It’s always useful to have the right amount of support when needed. Gaps in skills or resources can make implementing and using new solutions difficult. There’s never any shame in asking for a helping hand.
Our Professional Services experts collaborate alongside our partners to create a personalised project plan tailored to their customer’s specific needs. They’ll be the primary point of contact regarding consultation and project planning. These experts work with provisioning teams to build that project plan, while assigning tasks and responsibilities accordingly.
With help like that, your customers are well on the way to a successful Microsoft Teams Phone deployment. That’s the expert guarantee.