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Contact sales

Amazon Connect Immersion Days

19th September 2024

Get better acquainted with Amazon Web Services' cloud-based virtual contact centre solution, and come away with the confidence and skills needed to effectively deploy your own Amazon Connect platform.

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calendar icon September 19, 2024 9:30 am
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Gamma Office Manchester, 11 Northampton Road, Arbeta, Manchester, M40 5BP
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Amazon Connect Immersion Days

Build your own contact centre in just a single day!

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Join us for an Amazon Connect Solution-Focused Immersion Day, consisting of a series of modules that are designed to educate you about AWS products and services and help you develop the skills needed to build, deploy, and operate your infrastructure and applications in the cloud.

Delivered in collaboration with Amazon Connect Solution Architects and Gamma subject matter experts, these hands on labs provide you with an immersive experience in the Amazon Connect console.

Upcoming dates

19th September | Manchester
14th November | London
Glasgow (Coming Soon)

Who should attend?

These events are designed for the technical audience including Infrastructure Administrators, Database Administrators, Developers, and Architects.However, anyone is welcome to attend and learn new skills.

Why attend?

Whether you are new to Amazon Connect or an experienced user, you can learn something new at an Immersion Day. These events are designed to help you develop the right skills to create new insights, enable new efficiencies, and make more accurate decisions.

Our experts

Martin Korner

Martin Korner

Product & Technology Director, Mission Labs

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Joshua Riley-Hoare

Joshua Riley-Hoare

Customer Experience Engineer, Mission Labs

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Hannah Bradshaw

Hannah Bradshaw

Project Manager, Mission Labs

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Agenda

Cloud technology is set to completely overhaul the way that businesses operate, especially when it comes to contact centres. Amazon Web Services are fully aware of this, which is why they developed Amazon Connect to serve as a cloud-based, virtual contact centre that’s designed to take customer experience to a whole new level.

Through a case study that’s easy to follow, our experts will build on your current knowledge of contact centres and the Amazon Connect console, inevitably leading to a well-rounded understanding and appreciation of the Amazon Connect solution.

Man wearing headset

These modules will cover a variety of themes, including:

  • 🗺️ Getting started with Amazon Connect, including queue prioritisation, routing, and customer journey design
  • 🔨 Building voice and chat bots that automate customer journeys
  • 🔎 Surfacing the right Knowledge Base article to your agents using Wisdom
  • 📧 Integrating multiple communication channels, including emails and WhatsApp, into your contact centre
  • 📈 Understanding the power of Machine Learning Analytics in Amazon Connect

Amazon Connect accounts will be supplied to all attendees, so there won’t be any costs when building through Amazon Connect. All that’s required is a laptop and a mobile phone to test out your own contact centre for yourself.

Lunch will also be provided!

After attending this workshop, you’ll be able to start your Amazon Connect journey and begin to harness the power of a cloud-based contact centre designed to be easy-to-use and, most importantly, a vital tool in creating a better customer experience.

Venue

Join us in-person at Arbeta, Manchester, where you’ll have full access to Amazon Connect with five in-depth and easy-to-follow modules.

Gamma Office Manchester, 11 Northampton Road, Arbeta, Manchester, M40 5BP

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Amazon Connect Immersion Day

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