Amazon Connect Immersion Days

20th March 2025

Thursday 20th March 2025, London, EC3A 8AA
Thursday 8th May 2025, Manchester, Arbeta, M40 5BP

Get better acquainted with Amazon Web Services' cloud-based virtual contact centre solution, and come away with the confidence and skills needed to effectively deploy your own Amazon Connect platform.

Save your spot

2025-03-20 09:30:00

Gamma HQ, 3rd floor, 63 St Mary Axe, London EC3A 8AA

Days

Hours

Minutes

Seconds

Amazon Connect Immersion Days

Build your own contact centre in just a single day!

Join us for an Amazon Connect Solution-Focused Immersion Day, consisting of a series of modules that are designed to educate you about AWS products and services and help you develop the skills needed to build, deploy, and operate your infrastructure and applications in the cloud.

Delivered by Gamma experts, these hands on workshops provide you with an immersive experience in the Amazon Connect console.

Upcoming dates

Thursday 20th March 2025, London, EC3A 8AA
Thursday 8th May 2025, Manchester, Arbeta, M40 5BP

Who should attend?

These events are designed for the technical audience including Infrastructure Administrators, Database Administrators, Developers, and Architects. However, anyone is welcome to attend and learn new skills.

Why attend?

Whether you are new to Amazon Connect or an experienced user, you can learn something new at an Immersion Day. These events are designed to help you develop the right skills to create new insights, enable new efficiencies, and make more accurate decisions.

Our experts

Mark Tyson

Senior Solution Architect/CX Engineering Team Lead, Gamma

Joshua Riley-Hoare

Customer Experience Engineer, Gamma

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Hannah Bradshaw

Project Manager, Gamma

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Agenda

Cloud technology is set to completely overhaul the way that businesses operate, especially when it comes to contact centres. Amazon Web Services are fully aware of this, which is why they developed Amazon Connect to serve as a cloud-based, virtual contact centre that’s designed to take customer experience to a whole new level.

Through a case study that’s easy to follow, our experts will build on your current knowledge of contact centres and the Amazon Connect console, inevitably leading to a well-rounded understanding and appreciation of the Amazon Connect solution.

Man wearing headset

We tailor your day to your to your level of experience. Depending on where you are with your SmartAgent and Amazon Connect journey You can expect to cover:

🗺️ Getting started with Amazon Connect, including queues, routing profiles, and customer journey design
🔎 Using SmartAgent to surface information to your empower your agents
🔨 Integrate customer journeys with AWS so that you can automate customer journeys
📧 Explore Amazon Connect Queue Prioritization and Attribute based routing to ensure to improve customer experience
📈 Understanding the power of Machine Learning Analytics in Amazon Connect

SmartAgent and Amazon Connect accounts will be supplied to all attendees, so there won’t be any costs when building your contact centre. All that’s required is a laptop and a mobile phone to test out your own contact centre for yourself.

Lunch will also be provided!

After attending this workshop, you’ll be able to start your Amazon Connect journey and begin to harness the power of a cloud-based contact centre designed to be easy-to-use and, most importantly, a vital tool in creating a better customer experience.

Venue

Join us at our next event in London, where you’ll have full access to Amazon Connect with five in-depth and easy-to-follow modules.

Gamma HQ, 3rd floor, 63 St Mary Axe, London EC3A 8AA

Save your space

Check upcoming dates here

Amazon Connect Immersion Day

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Team meeting

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