Agenda
Morning Sessions
Opening Session: Why Are We Here?
Kick off the day with insights from Lyn Rees (NHS Wales Centre of Excellence), Gareth Bleasdale (Microsoft), and Sam Winterbottom (Gamma). Discover the challenges facing NHS telephony and our collective goals for the day.
Let’s Hear from You
We want to hear your thoughts! Participate in a live interactive poll to share your priorities and expectations.
Part 1: Microsoft Teams in Healthcare
Dive into the capabilities of Microsoft Teams Phone and its role in the M365 ecosystem.
- Explore its value for NHS Wales users
- Understand how it supports work-life balance
Coffee Break
Part 2: Centre of Excellence: Get to Know the Welsh Central Tenant
Learn more about the Welsh Central Tenant and the Centre of Excellence team.
- Hear real-world insights from Shared Services and Powys Health Board
- Engage in an interactive Q&A session
Lunch Break
Afternoon Sessions
Part 3: Gamma Solutions for NHS Telephony
Get hands-on with practical discussions on user adoption and implementation.
- Transitioning from on-prem to the cloud
- Disaster recovery, number protection, and unified dial plans
- Addressing NHS-specific needs: 2222 calls, handset replacements, Microsoft licensing, and more
- Learn from real-world experience with John Wintour-Pittom (Imperial College Healthcare NHS Trust)
Coffee Break
Ask the Experts: Q&A Session
Your chance to ask burning questions to a panel of experts from Gamma, Microsoft, the Centre of Excellence, and other key stakeholders.
Call to Action: Key Takeaways and Next Steps
The Gamma team wraps up the day with a summary of key insights, a call to action for advancing Teams telephony, and clear next steps.
Networking & Farewell
Close out the day with informal networking—connect with speakers and peers before we say goodbye.
We’re looking forward to an insightful, interactive, and productive day!
*Subject to change*
