Gamma is proud to sponsor the latest in ContactBabel’s AI Series, ‘AI for First-Contact Resolution – UK Edition’.
This in-depth research explores how AI and automation are transforming contact centres, helping organisations resolve customer queries faster and more efficiently.
Key takeaways include:
- Customers rank first-contact resolution as the #1 factor impacting their customer experience
- Up to 50% of inbound interactions currently require another channel to fully resolve the issue
- Intelligent call routing and automation can cut agent time spent navigating between applications by up to 20% per call
- AI-driving interaction analytics are rated as “very useful” for improving first-contact resolution for 53% of contact centres
57% of UK contact centres say AI-powered automation improves first-contact resolution. Discover how your organisation can leverage AI to resolve more queries on the first interaction.
First time. Every time!
