Interview: Building Customer Trust with ICS

Building Customer Trust: An Interview with The Institute of Customer Service

Type: On demand webinar
Hosted by: Helen Bowman, Jo Causon and Harriet Carr
Time: 25 minutes

Service is increasingly regarded as either an organisational risk, or an asset. With customer satisfaction scores generally low, there’s never been a bigger opportunity for organisations to reap the benefit of service differentiation.

Our own Customer Service Director, Helen Bowman, was joined at GX Summit 2024 by Jo Causon, CEO of The Institute of Customer Service, and Gamma Customer Success Manager, Harriet Carr, to discover:

Why trust is integral to customer satisfaction

How to align people, process and tech

Gamma’s own CX transformation programme

How we’re enabling our customers to deliver Epic CX

Featuring:

Helen Bowman
Solutions Director - Gamma

Jo Causon
CEO - The ICS

Harriet Carr
Customer Success Manager - Gamma

GX Summit

Gamma’s must-attend event for IT leaders transforming enterprise communications.

GX Summit is all about bringing Enterprise and Public Sector IT leaders together to learn, network and discuss the challenges of tomorrow, and find practical solutions within business communications. It’s all about the human-centric journey, and how technology can be leveraged to maximise productivity, harnessing the essence of being ‘Good Together'.

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