Summary
The way that NHS Trusts operate nowadays has changed dramatically over the course of the 21st century. With these organisations now responsible for multiple sites over multiple locations, collaboration is now a key requirement in providing exemplary healthcare service to all who rely on it.
But the NHS is under more pressure than ever to do ‘more with less’. Budgets are tightening and demand is steadily rising, with legacy systems that were once at the forefront of technology now unable to keep pace with that demand. Pagers, for example, used to be ideal for instant communication, but now stand as a prominent example of a piece of technology that needs to be phased out.
This raises the question; what can NHS Trusts rely on now? How can NHS Trusts across the country enact meaningful digital transformation that supports remote working models and maintains a decent level of productivity? With collaboration more important than ever, what kind of infrastructure can be created to make it seamless and beneficial for all?
Imperial College Healthcare NHS Trust were in this exact position before they started their migration to Teams Phone. The goal was to use better telephony to provide a better level of care for all. In this conversation with Robert Jones, John Wintour-Pittom reveals all on how a tailored Teams Phone solution could guarantee that superior patient experience through an efficient coordination of the healthcare estate.