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Escalation Paths

Use Gamma’s clear escalation contacts to access the support levels that you want and need.

Managed and wholesale customer services

If you don’t feel you’re receiving the support you need you can consult our Customer Service Plan, which details the escalation paths for all of our products, from the Service Desk to Director level. We won’t make you jump through hoops or wait a minimum amount of time before escalating; you can escalate to the level you feel is appropriate when you feel it’s appropriate.

Gamma Channel Partner Customer Service Plan If you’re already a Gamma Channel Partner the Customer Service Plan can be located after logging into the Gamma Portal.
Gamma Dealer Partner Customer Service Plan If you’re a Gamma Business Communications Partner the Customer Service Plan can be located on the Gamma Dealer Partner Portal.

Escalate an issue to the level you choose

We provide our partners with the escalation contacts relevant for each product up to and including our Directors. This is typical escalation path, however we don’t stipulate that a customer has to follow this path sequentially, they are free to raise at any level they deem appropriate:

  • Support Team Leader

  • Senior Operational Manager

  • Head of Customer Service

  • Operations Director